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Thank you for trusting us and purchasing your new Energy Novoo SmartTag. We hope you enjoy it.


Quick start guide

Consult the quick guide by clicking here.

Frequently Asked Questions (FAQs)

How to Disable an Energy Dual Smart Tag

This article is related to the Energy Dual Smart Tag and Google's Find My Device app.

The Energy Dual Smart Tag can be disabled to stop it from sharing its location. It will no longer report to Google's Find My Device network and the owner can no longer get updates on its location.

If you receive a message on your Android device that an Energy Dual Smart Tag has been detected near you and you are not familiar with this device, you can make this Energy Dual Smart Tag ring through the system notification that you have received. After locating the item, use the steps described below to disable it. The owner will no longer receive updates on the location of this Energy Dual Smart Tag and it will no longer trigger unknown tracker alerts.

How to Disable

  1. Quickly Press the button 3 times, then immediately press and hold the button for 3 seconds.
  2. You will hear 'Di-Di-Di-Di' 4 beeps, indicating the device is disabled successfully.

How to Re-enable

  1. Press the button once.
  2. You will hear 'Di-Di' 2 beeps indicating it is re-enabled successfully.

What should I keep in mind on my phone for the Energy Novoo SmartTag to work properly?

For it to work properly, you must ensure that:
• Your device is turned on and you are logged in with your Google account.
• Location is enabled on the device.
• The "Find My Device" feature is enabled in the settings.
• The network option is enabled to use other devices' networks.

Can I link my Energy Smarttag to an iOS device and an Android device at the same time?

No, it can only be linked to one account (either Android or iOS).

Technical Specs

  • IOS Compatible
  • Android Compatible
  • Find nearby
  • Worldwide range
  • Built in buzzer
  • 1 year battery
  • Battery Replaceable (CR2032)
  • Custom Stickers


Safety and maintenance

  • Do not expose the device to shock, dust, moisture or high temperatures.
  • Do not apply corrosive or abrasive cleaning agents to the device.
  • Do not disassemble the device. Any repair must be carried out exclusively by qualified Energy Sistem Technology, S.A. personnel.
  • Be sure to keep the device switched off when not in use and do not leave it for a long period of time with the battery completely discharged.
  • Keep the device and its packaging out of the reach of children and pets to avoid possible accidents.
  • Do not use the device while driving a vehicle.



Warranty

You can check the warranty conditions here.